CRM Systems & Process Lead – Transformation programme

Job information

CRM Systems and Process Lead

A market-leading software business is underway with an international digitalisation programme to transform the end-to-end business processes and implement a standardised global template for billing, revenue recognition, order to cash / lead to cash, and go-to-market strategy.

The overall aim of the programme is to implement scalable systems and processes to support and enable ongoing growth as the business upscales rapidly.

To deliver this project, they are looking for an experienced CRM Project Manager and Process Lead ideally with experience in a Salesforce environment to join the project team and deliver the end-to-end project, from business process mapping, gap fit business analysis, support solution design, build and rollout.

Requirements for this role:

  • End-to-end CRM system implementation experience.
  • Global best practice process knowledge across billing, revenue recognition, order-to-cash, lead-to-cash, licencing management, go-to-market strategy.
  • Business Analysis skills – As Is and To Be Process Mapping, Business Requirements, and Documentation skills
  • Experience of working in SaaS / Software sector and how business processes work specific to this industry vertical.
  • Project Management experience: Project Governance, Project Planning, Stakeholder Management with Sales, Revenue, Integration / IT, ERP, Finance Teams

This is a remote role and would suit an experienced CRM Process Owner or Project Manager with strong Transformation and Business Process improvement experience for Salesforce or a similar CRM product.

Location: Remote working, EU or UK

Get in touch now or send your CV to:

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