Finance Systems Support Analyst
London (3 days per week)
£60,000 – £70,000 per annum
SystemsAccountants are working with a leading legal organisation based in London to source a Finance Systems Support Analyst to support the technology solutions across the group. This role will involve providing quality expert financial systems support to end users, resolving technical issues, proactively assisting in training and user education, and providing project support for solution implementations and rollouts. This role will be primarily focusing on their Elite 3E system, reporting to the Finance Systems Manager within the Finance team.
Role Responsibilities
· Creating and maintaining administration and user documentation.
· Aiding in the identification of functional improvements and participating in their design, testing and implementation.
· Providing project support for solution implementations and rollouts.
· Provide high quality and expert financial systems support to the global user community
· Manage 3E support calls in a timely manner using the agreed incident management processes and systems
· Recording, monitoring and escalation of software bugs and issues
· Manage user expectations in a professional and customer orientated manner to provide a high-quality customer service
· Continuously strive to improve service, processes and use of Finance Systems
· Daily monitoring and maintenance of the Finance Systems
· Assist in the maintenance and coordination of system setups and security
· Actively engage in projects being undertaken to improve finance system
· Assist with the design of functional improvements and provide software testing to ensure solution meets requirements and is ready for implementation
· Aid in the identification of functional improvements by business partnering with stakeholders
· Logging changes within development tracking systems
· Aid in the identification of areas for performance improvement and assist IT in the analysis and testing of subsequent solutions
· Perform the 3E month-end and year-end processes (on a rota basis)
· Develop a deep understanding of customised Elite 3E solution and peripheral integrated systems
· Create and maintain administration and user documentation. Ensure all relevant documentation is stored and published within appropriate systems (i.e. virtual files and Intranet)
· Assist in the creation and maintenance of training documentation and scripts. Assist in the provision of training courses as required, to ensure all Finance users have the appropriate knowledge for their role
· Support and provide cover for other Finance Systems Support Analysts within the Finance Systems Group team
Role Requirements
· Experience of finance and practice management systems (PMS) is necessary – Elite 3E.
· Excellent finance transactional processing knowledge gained within a Finance operational or systems role
· Willingness to learn new systems and underlying technologies (e.g SQL and reporting concepts) to problem-solve
· Ability to work with others remotely essential as team is split over multiple locations and the reach of the support provided is global
· Experience within a support and training function
· Experience working in a global organisation with complex structures
· Strong technical knowledge in the area of billing
· Track record of driving systems support operations and internal delivery projects
· Experience of mentoring and coaching other analysts and fostering skill development.
· Ability to oversee testing of new system features and upgrades.
· Ability to multi-task and work under pressure with excellent time management skills
· A flexible approach and a can-do attitude is a must
· Ability to manage competing priorities and drive continuous improvement
· Ability to adapt to and implement change
· Strong customer management, excellent communication and negotiation skills in a service-oriented environment
· Support hours are from 7 am to 7 pm UK time, therefore being able work in shift patterns on a rota or as needed