Unit4 ERP (Agresso) Applications Manager

Location: Hybrid / Remote

Sector: Public

About the Role

Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents are resolved quickly, and longer-term improvements are delivered.

This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet the needs of the organisation.

Key Responsibilities

• Manage the end-to-end delivery of application services, ensuring efficiency, quality and compliance with SLAs and KPIs.
• Lead major projects and reviews within the applications portfolio to enhance service delivery.
• Monitor and resolve incidents and service requests, escalating complex cases as required.
• Ensure applications and services comply with legal, regulatory and organisational policies.
• Directly or matrix manage a small team, supporting their performance and professional development.
• Work with internal teams and external partners to improve business processes and strategies.
• Oversee supplier relationships, ensuring best value and service quality.
• Manage delegated budgets and influence spend on wider tools and services
• Analyse and interpret service data to identify risks, support decision making and recommend improvements.
• Ensure effective record keeping, risk management and issue resolution.

Candidate Profile

We are looking for someone with:

• A degree, or substantial relevant experience.
• Proven track record in Unit4 (Agresso) applications or service delivery management.
• Strong experience of leading, motivating and developing staff.
• Excellent understanding of application lifecycle management and service operations.
• Ability to apply project management principles across a wide range of complex projects.
• Good knowledge of financial management and business planning.
• Strong analytical skills, able to interpret data and identify risks and solutions.
• Excellent communication and influencing skills with stakeholders at all levels.
• Knowledge of business systems and their integration within large organisations.
• Problem-solving skills, with the ability to devise and implement practical solutions.
• Experience managing suppliers and ensuring contract/service compliance.

Why Apply?

This is a fantastic opportunity to step into a leadership role where you will shape how applications are supported and delivered. You will have influence over budgets, suppliers and service improvements, as well as the chance to develop and coach a high-performing team.

How to Apply

For more information or to apply, please send your CV to Elizabeth.Bunker@systemsaccountants.com or call +44 7342093533.